Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01588 630100 between 8am and 1 pm, 2pm to 6pm Monday and 2pm to 5pm Tuesday to Friday.
• visit the surgery and speak with a receptionist 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• book online via the link at the top of this page
• phone us on 01588 630100 between 8am and 1 pm, 2pm to 6pm Monday and 2pm to 5pm Tuesday to Friday.
• visit the surgery and speak with a receptionist
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

You can book appointments up to four weeks in advance, please book a separate appointment for every person that needs to be seen.

When you arrive at the surgery for your appointment with either the doctor, nurse or healthcare assistant you can book in with the receptionist or alternatively use the self check-in system (located in the reception area) by following the prompts on the screen. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01588 630100  Monday to Friday
• reply CANCEL to your appointment reminder text message

Between 1pm to 2pm the surgery is closed for lunch and staff training. You are still able to contact the on-call doctor for urgent matters by calling 01588 638285 and following the instructions given".

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.