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A Plea from Bishops Castle Medical Practice

Please be kind to our staff.

Our whole staff team have worked incredibly hard throughout the pandemic and will continue to do so.

However, they have at times been scared, they have been exhausted, some have been ill, and some have been bereaved. BUT they have always maintained an incredible service for our patients.

As restrictions are starting to ease we are finding that our team are receiving a lot of negative comments and sometimes abuse from the people they are trying to help.

This is not acceptable behaviour and is having big impact on the wellbeing of the staff. Nobody deserves to be shouted at or abused for doing their job. The practice team work to the guidelines set out by the partners, they are not responsible for the rules and policies in place at the practice.

If you feel you have a legitimate complaint about the service we provide, please contact the Practice Manager who will listen to you and hopefully help to achieve a resolution to you problem.

The majority of our patients are happy with and grateful for the service we provide. This message is only for the very few people who are abusive to members of staff.

Please be kind to our staff and please treat them with the respect with which they treat you.

What is the national data use opt out?

NHS Digital have rolled out a national data opt-out that allows patients to choose how their confidential patient information can be used. This is due to plans to use patient data for purposes beyond their individual care and treatment – specifically for research and planning across the NHS.

If patients do not want their data to be used in this way, they can opt out.

National data opt-outs can be set by patients themselves. There is no need to contact a GP practice. The easiest way is to download the NHS app and do it through that, but all of the ways that a patient can opt-out are outlined on the below link:

https://digital.nhs.uk/services/national-data-opt-out/understanding-the-national-data-opt-out/setting-or-changing-a-national-data-opt-out-choice

NHS Digital recently confirmed that the deadline to opt out has been extended to 30 September 2021.

Is this national opt-out linked to One Health and Care – Integrated Care record?

The national data opt-out is not linked to the Integrated Care Record.

The Integrated Care Record is a system that allows clinicians to share patient records, linking a patients treatment records across health and social care organisations and improving the care that they can deliver.

Patient records in Shropshire, Telford and Wrekin will soon be available electronically for health and social care practitioners to view. These records will be ready to go live later this summer.

This means a doctor in a hospital, or a paramedic who attends a 999 call will be able to access the same crucial information as a GP when they need it. In some situations, knowing details of any allergies, medications or long-term conditions could potentially save lives.

Raising an objection

It’s important to understand that these are two different things.

The Integrated Care Record will only use patient data to improve the care provided to patients and the public.

If you do not want to your data to be viewed in the Integrated Care Record then you can raise an objection. To do this, you can contact your GP practice and they can record your objection for you.

 

How the NHS uses your patient data from GP practices to improve health and care

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/gp-privacy-notice

COVID STATUS WHEN TRAVELLING ABROAD

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  • the NHS App which you can download from app stores 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

Test Results

We are now asking patients to call after 11am for test results. The phone lines are very busy before this time and you may experience a delay in your call being dealt with. Ringing after 11am gives the clinical team time to process the test results that have come in overnight. If your test result is routine or non urgent you may be contacted by the doctor or nurse within the next couple of days. Please be assured that all urgent results will be dealt with on the day we receive them. 

Covid Vaccinations

Anybody aged 18 and over can now have a vaccination. Call 119 to make an appointment. 

Ring Backs

As our ways of working have changed throughout the pandemic, we are conducting a lot more of our consultations remotely. This has drastically increased the volume of ring backs our doctors are asked to complete every day.

To try and prioritise the doctors workload we now ask that you only request a same day ring back if it is medically necessary.

If your call is for routine blood results, medication queries, referral queries or for an ongoing non urgent issue, please allow the reception team to book a routine telephone appointment with the most appropriate clinician within the next week.

All requests for a same day ring back should be for medically urgent advice and treatment that needs to be actioned that day.

Please not request a same day ring back for any non-urgent or administrative queries, these unnecessary calls can fill up the call back lists and prevent the doctors from seeing and actioning the urgent medical work.

 

Fake Covid Vaccine Text Messages

Patients have been receiving a fake text/SMS with a link saying they are eligible to apply for a vaccine. These texts are a scam. Do not click on the link or provide any personal details. The message may ask for your bank details, DO NOT ENTER ANY FINANCIAL INFORMATION. 

 

Suspected coronavirus (COVID-19):Important information to keep you safe while isolating at home

This leaflet is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.

Suspected coronavirus (COVID-19): Important information to keep you safe while isolating at home 

Further resources can be found on the NHSE website https://www.england.nhs.uk/coronavirus/primary-care/isolation/.

 

We Are Open

Please remember that although we are operating differently at the moment we are still open. If you are unwell or have any worrying symptoms please call to speak to a clinician. 

All requests for appointments are now triaged by our GPs, this means a doctor will ring you and discuss the reason for the appointment and any symptoms you may be having. In some cases the doctor will be able to offer advice or suggest a treatment over the phone. If the doctor thinks you need a face to face appointment, they will book that for you.  

If you are unwell and think you may need a face to face appointment, please ring as early as you can, our phones go on at 8am. This gives the doctors time to arrange an appointment for you if needed, it also helps them to plan their day if they know how many appointments and home visits are ahead of them. 

All patients and visitors attending the practice are required to wear a face covering this can be a scarf, mask etc.

We thank you for maintaining social distancing measures in an aim to keep everyone safer.

Mobile Phone Numbers

Have we got your up to date mobile phone number? Not only do we send appointment reminders via SMS message, we now have the facility to send appropriate test results, health questionnaires  and more via text message too. Please make sure that the number we have on record for you is accurate. 

Do we have the correct contact details for you and your family. If you move house or change your phone number, please remember to let us know too. We can only use the contact information we hold for you, if it is incorrect we might write to your old address or ring your old mobile phone. Speak to reception to update your details. 

Coronavirus

For the latest advice on Coronavirus please visit the gov.uk website.

We are suspending the Walk In Clinic on a Friday morning until further notice. Please contact the surgery to make an appointment.

Change to Out Of Hours Number

If you need urgent medical attention when we are closed please call 111. 

CQC

Link to CQC Report for Bishops Castle Medical Practice

CQC came to the practice on 11th November 2019 and inspected our practice.  We have now received their report (see the link above) they have rated our service as GOOD in all areas

Patient Access

Appointment Booking - Book appointments online 24 hours a day with patient access. 

Repeat prescriptions  - Do you want to reorder medication when the surgery is shut, don't worry just order your repeat medication online with patient access, order any time, 24 hours a day. Please allow 48 hours to process prescriptions. 

View your medical records - If you can't remember if you have an allergy to a particular medication, just check your records online with patient access.

* if you haven't registered with online patient access, just speak to the receptionist next time you are in surgery where they will be able to issue you with all the relevant codes to get you registered online. Please ensure you have proof of identity when enquiring.   

Friends and Family Test

The friends and family test for patients is a single question survey which asks patients whether they would recommend the NHS service at the GP practice they have received to friends and family who need similar care or treatment.  To participate please click onto the Friend and family Test link on the right hand menu.

40 - 74 year old NHS Health Check

What is the NHS Health Check?

The NHS Health Check is a sophisticated check of your heart health.  Aimed at adults in England aged 40 - 74, it checks your vascular or circulatory health and works out your risk of developing some of the most disabling - but preventable - illnesses.

If you are in the eligible group our health care assistant will contact you to organise an appointment.  

MenACWY Vaccine for 17 - 18 year olds

From August 2015 young teenager, sixth form and university students are now routinely offered a vaccination to prevent meningitis W disease.  The MenACWY vaccine protects against four different causes of meningitis and septicaemia - meningococcal (Men) A, C, W and Y diseases. Patients who are year 9 (at school) should have them in school, if missed at age 17 and 18 year olds in school year 13 and first-time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS vaccination programme. Pre-uni, you will need to book in at least 2 weeks prior to going.

 

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