We Are Open
Please remember that although we are operating differently at the moment we are still open. If you are unwell or have any worrying symptoms please call to speak to a clinician.
All requests for appointments are now triaged by our GPs, this means a doctor will ring you and discuss the reason for the appointment and any symptoms you may be having. In some cases the doctor will be able to offer advice or suggest a treatment over the phone. If the doctor thinks you need a face to face appointment, they will book that for you.
If you are unwell and think you may need a face to face appointment, please ring as early as you can, our phones go on at 8am. This gives the doctors time to arrange an appointment for you if needed, it also helps them to plan their day if they know how many appointments and home visits are ahead of them.
All patients and visitors attending the practice are required to wear a face covering this can be a scarf, mask etc.
We thank you for maintaining social distancing measures in an aim to keep everyone safer.
For the latest advice on Coronavirus please visit the gov.uk website.
We are suspending the Walk In Clinic on a Friday morning until further notice. Please contact the surgery to make an appointment.
We are now asking patients to call after 11am for test results. The phone lines are very busy before this time and you may experience a delay in your call being dealt with. Ringing after 11am give the clinical team time to process the test results that have come in overnight.
Do we have the correct contact details for you and your family. If you move house or change your phone number, please remember to let us know too. We can only use the contact information we hold for you, if it is incorrect we might write to your old address or ring your old mobile phone. Speak to reception to update your details.
As from 1st October, 2018, we will be part of a network of practices, known as the South Shropshire Medical Group, working together to offer patients ‘Extended Access’ to pre-bookable appointments – in the evenings and on a Saturday morning.
Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.
In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.
Locally the pre-bookable appointments will be available as follows:
- Weekday evenings (Monday to Friday) between 6.30pm and 8pm (at a local area hub)
- Saturdays between 8am and 1pm (at a local area hub)
- Sundays and bank holidays between 8.30am and 12.30pm (at a single site in central Shrewsbury)
Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do – patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.
Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).
Change to Out Of Hours Number
If you need urgent medical attention when we are closed please call 111.
Deposits Now Required for BP monitors
The Practice has now purchased 10 new blood pressure monitors for patients to borrow. Unfortunately as we have lost 8 machines that were borrowed and never returned we will now be asking for a £10 deposit before we loan out the equipment. The deposit is repaid in full when the monitor is returned to the Practice.
Link to CQC Report for Bishops Castle Medical Practice
CQC came to the practice on 11th November 2019 and inspected our practice. We have now received their report (see the link above) they have rated our service as GOOD in all areas
Mobile Phone Numbers
Have we got your up to date mobile phone number? We now send out appointment reminders via text message, if you would like to use this service please make sure we have the correct mobile number for you and your family. If you do not want to receive text alerts from us, please contact reception to opt out.
Appointment Booking - Book appointments online 24 hours a day with patient access.
Repeat prescriptions - Do you want to reorder medication when the surgery is shut, don't worry just order your repeat medication online with patient access, order any time, 24 hours a day. Please allow 48 hours to process prescriptions.
View your medical records - If you can't remember if you have an allergy to a particular medication, just check your records online with patient access.
* if you haven't registered with online patient access, just speak to the receptionist next time you are in surgery where they will be able to issue you with all the relevant codes to get you registered online. Please ensure you have proof of identity when enquiring.
Friends and Family Test
The friends and family test for patients is a single question survey which asks patients whether they would recommend the NHS service at the GP practice they have received to friends and family who need similar care or treatment. To participate please click onto the Friend and family Test link on the right hand menu.
40 - 74 year old NHS Health Check
What is the NHS Health Check?
The NHS Health Check is a sophisticated check of your heart health. Aimed at adults in England aged 40 - 74, it checks your vascular or circulatory health and works out your risk of developing some of the most disabling - but preventable - illnesses.
If you are in the eligible group our health care assistant will contact you to organise an appointment.
MenACWY Vaccine for 17 - 18 year olds
From August 2015 young teenager, sixth form and university students are now routinely offered a vaccination to prevent meningitis W disease. The MenACWY vaccine protects against four different causes of meningitis and septicaemia - meningococcal (Men) A, C, W and Y diseases. Patients who are year 9 (at school) should have them in school, if missed at age 17 and 18 year olds in school year 13 and first-time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS vaccination programme. Pre-uni, you will need to book in at least 2 weeks prior to going.