We are now asking patients to call after 11am for test results. The phone lines are very busy before this time and you may experience a delay in your call being dealt with. Ringing after 11am gives the clinical team time to process the test results that have come in overnight. If your test result is routine or non urgent you may be contacted by the doctor or nurse within the next couple of days. Please be assured that all urgent results will be dealt with on the day we receive them.
If you are in cohorts 1-9 (over 50 or over 18 with an underlying health condition) and have not yet received your vaccination, please contact the surgery to make an appointment.
As our ways of working have changed throughout the pandemic, we are conducting a lot more of our consultations remotely. This has drastically increased the volume of ring backs our doctors are asked to complete every day.
To try and prioritise the doctors workload we now ask that you only request a same day ring back if it is medically necessary.
If your call is for routine blood results, medication queries, referral queries or for an ongoing non urgent issue, please allow the reception team to book a routine telephone appointment with the most appropriate clinician within the next week.
All requests for a same day ring back should be for medically urgent advice and treatment that needs to be actioned that day.
Please not request a same day ring back for any non-urgent or administrative queries, these unnecessary calls can fill up the call back lists and prevent the doctors from seeing and actioning the urgent medical work.
**** COVID-19 VACCINE UPDATE ! ****
Great news! Vaccine delivery dates for this week have been confirmed! Thank you so much for your patience and understanding. We can only apologise for the delays, they have been entirely out of our hands as a practice. Believe us, we are as keen to start vaccinating as many of you are to get vaccinated!
The South West Shropshire Primary Care Network starts its vaccination programme against Covid-19 for eligible patients from Thursday, January 28th and we shall be vaccinating throughout the weekend of January 30th.
Our first cohort of patients will be the over 80s. The vaccine we shall be receiving first is the Pfizer vaccine. This unfortunately cannot be moved from our ‘receiving site’ in Church Stretton and this is why your appointment might be there instead of at Bishops Castle surgery.
We will start contacting our over 80s from Monday, January 25th and offering you a date and a time for your vaccine appointment. PLEASE DO NOT CONTACT THE SURGERY, we will contact you!
Please come to that appointment and get your vaccine. The sooner you are vaccinated, the sooner we can protect your community
We understand that some of our patients are housebound or will have insurmountable difficulties getting to Church Stretton. There is a smaller amount of the Astra Zeneca vaccine available which is easier to transport and take out to practices and into people’s homes.
There will be some vaccination appointments at our practice in time, but as the bulk of the vaccination delivery is Pfizer, the majority of the vaccination programme to start with at least, will take place at Church Stretton.
As Pfizer stocks go down and Astra Zeneca supplies go up, practices will be able to deliver more vaccine locally. However we need to vaccinate the over 80s as quickly as possible so that we can move onto the next cohort of patients vulnerable to complications from Covid-19.
Thank you for your support and understanding and for following the guidelines to stay safe.
Please understand that we may need to cancel and re-book your vaccination appointment if there is a hold-up with the weekly delivery of vaccine or we don’t get as much as we expect. This is a national problem and out of our hands. If that is the case, we shall contact you and offer another appointment. You will get your vaccine!
* A vaccination hub will also be opened at Ludlow Racecourse on February 1st as part of the national vaccination campaign. This will be centrally run and will operate alongside our vaccine clinics in practice.
As a patient you will receive both an invitation from your practice to be vaccinated and a letter from NHS England to attend the racecourse.
Patients are free to use either option. Your health records will reflect the same information stating you have received the vaccine. You do not need to contact your surgery. What’s important is that you get your vaccine as soon as possible to protect you and your community.
When you get your first vaccine, you will be given an appointment for your second vaccine.
If you have received a NHS national booking letter and would rather have a local appointment you do not need to follow the link in the letter, call 119 or take any further action. You will be contacted by your locally via phone to book an appointment or via a letter with a local appointment.
Fake Covid Vaccine Text Messages
Patients have been receiving a fake text/SMS with a link saying they are eligible to apply for a vaccine. These texts are a scam. Do not click on the link or provide any personal details. The message may ask for your bank details, DO NOT ENTER ANY FINANCIAL INFORMATION.
Suspected coronavirus (COVID-19):Important information to keep you safe while isolating at home
This leaflet is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.
Suspected coronavirus (COVID-19): Important information to keep you safe while isolating at home
Further resources can be found on the NHSE website https://www.england.nhs.uk/coronavirus/primary-care/isolation/.
We Are Open
Please remember that although we are operating differently at the moment we are still open. If you are unwell or have any worrying symptoms please call to speak to a clinician.
All requests for appointments are now triaged by our GPs, this means a doctor will ring you and discuss the reason for the appointment and any symptoms you may be having. In some cases the doctor will be able to offer advice or suggest a treatment over the phone. If the doctor thinks you need a face to face appointment, they will book that for you.
If you are unwell and think you may need a face to face appointment, please ring as early as you can, our phones go on at 8am. This gives the doctors time to arrange an appointment for you if needed, it also helps them to plan their day if they know how many appointments and home visits are ahead of them.
All patients and visitors attending the practice are required to wear a face covering this can be a scarf, mask etc.
We thank you for maintaining social distancing measures in an aim to keep everyone safer.
Mobile Phone Numbers
Have we got your up to date mobile phone number? Not only do we send appointment reminders via SMS message, we now have the facility to send appropriate test results, health questionnaires and more via text message too. Please make sure that the number we have on record for you is accurate.
Do we have the correct contact details for you and your family. If you move house or change your phone number, please remember to let us know too. We can only use the contact information we hold for you, if it is incorrect we might write to your old address or ring your old mobile phone. Speak to reception to update your details.
For the latest advice on Coronavirus please visit the gov.uk website.
We are suspending the Walk In Clinic on a Friday morning until further notice. Please contact the surgery to make an appointment.
Change to Out Of Hours Number
If you need urgent medical attention when we are closed please call 111.
Link to CQC Report for Bishops Castle Medical Practice
CQC came to the practice on 11th November 2019 and inspected our practice. We have now received their report (see the link above) they have rated our service as GOOD in all areas
Appointment Booking - Book appointments online 24 hours a day with patient access.
Repeat prescriptions - Do you want to reorder medication when the surgery is shut, don't worry just order your repeat medication online with patient access, order any time, 24 hours a day. Please allow 48 hours to process prescriptions.
View your medical records - If you can't remember if you have an allergy to a particular medication, just check your records online with patient access.
* if you haven't registered with online patient access, just speak to the receptionist next time you are in surgery where they will be able to issue you with all the relevant codes to get you registered online. Please ensure you have proof of identity when enquiring.
Friends and Family Test
The friends and family test for patients is a single question survey which asks patients whether they would recommend the NHS service at the GP practice they have received to friends and family who need similar care or treatment. To participate please click onto the Friend and family Test link on the right hand menu.
40 - 74 year old NHS Health Check
What is the NHS Health Check?
The NHS Health Check is a sophisticated check of your heart health. Aimed at adults in England aged 40 - 74, it checks your vascular or circulatory health and works out your risk of developing some of the most disabling - but preventable - illnesses.
If you are in the eligible group our health care assistant will contact you to organise an appointment.
MenACWY Vaccine for 17 - 18 year olds
From August 2015 young teenager, sixth form and university students are now routinely offered a vaccination to prevent meningitis W disease. The MenACWY vaccine protects against four different causes of meningitis and septicaemia - meningococcal (Men) A, C, W and Y diseases. Patients who are year 9 (at school) should have them in school, if missed at age 17 and 18 year olds in school year 13 and first-time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS vaccination programme. Pre-uni, you will need to book in at least 2 weeks prior to going.