Practice Charter

consultation.jpgThis medical practice aims to provide a high quality service where, as a patient you:

    • Are treated courteously at all times;

    • Are given an appointment on the day of request if your need is urgent;

    • Can expect to be offered an appointment within 48 hrs of request;

    • Are seen within 30 minutes of your appointment or given an explanation about the delay;

    • Can speak to a receptionist in confidence;

    • Have your medical information held at the surgery treated in confidence;

    • Are given a full explanation about your treatment

As a patient of this practice we ask that you help us give you a quality service by:

    • Treating staff politely at all times;

    • Only asking for an urgent appointment if medically necessary;

    • Arriving on time for your appointment;

    • Cancelling your appointment in good time if you are unable to attend;

    • Whenever possible, ring before 10:30 if you think a home visit may be necessary;

    • Letting the practice know if you are pleased with our services or have suggestions as to how to improve it;

    • Talking to your doctor, or the Practice Manager, if you are unhappy with your medical care;

    • Using the repeat prescription tear-off slips or the on-line service when you require a repeat of your medication whenever possible giving 48 hours’ notice;

    • Telephoning about results, letters from hospitals, between 9am and 12 pm whenever possible

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