This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Charter

consultation.jpgThis medical practice aims to provide a high quality service where, as a patient you:

    • Are treated courteously at all times;

    • Are given an appointment on the day of request if your need is urgent;

    • Can expect to be offered an appointment within 48 hrs of request;

    • Are seen within 30 minutes of your appointment or given an explanation about the delay;

    • Can speak to a receptionist in confidence;

    • Have your medical information held at the surgery treated in confidence;

    • Are given a full explanation about your treatment

As a patient of this practice we ask that you help us give you a quality service by:

    • Treating staff politely at all times;

    • Only asking for an urgent appointment if medically necessary;

    • Arriving on time for your appointment;

    • Cancelling your appointment in good time if you are unable to attend;

    • Whenever possible, ring before 10:30 if you think a home visit may be necessary;

    • Letting the practice know if you are pleased with our services or have suggestions as to how to improve it;

    • Talking to your doctor, or the Practice Manager, if you are unhappy with your medical care;

    • Using the repeat prescription tear-off slips or the on-line service when you require a repeat of your medication whenever possible giving 48 hours’ notice;

    • Telephoning about results, letters from hospitals, between 9am and 12 pm whenever possible

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website