Our practice is located in the small market town of Bishops Castle, nestled into the hillside, situated in an area of outstanding natural beauty in South West Shropshire, east of the English-Welsh border.
Being located in such a rural and sparsely populated area, Bishops Castle Medical practice provides health care for approximately 5,400 people around Bishops Castle and areas between the Long Mynd, Corndon, the Clun Valley,Stiperstones and over the Welsh Border. The Practice is also responsible for providing medical cover for the Bishops Castle Community Hospital.
We are asking all patients and visitors attending the practice to wear a face covering this can be a scarf, mask etc.
We thank you for maintaining social distancing measures in an aim to keep everyone safer.
For the latest advice on Coronavirus please visit the gov.uk website
Due to reduced staffing levels we will be closing our doors at 5pm every evening. You will still be able to speak to a doctor if your call is urgent by calling the practice, 01588 638 285, and following the instructions given on the message.
Please do not ring the practice for advice on Coronavirus, please use the extensive advice available online. All of the staff & doctors are working extremely hard to meet all of our patients needs and are unable to spare time to duplicate advice which is readily accessible.
We have suspended our walk in clinic on a Friday morning until further notice, please contact reception to make an appointment.
We would like to thank all of our patients for their understanding and patience at this time. Please bear with us whilst services are affected over the coming weeks.
If you are worried that you might have symptoms of Coronavirus, please use the NHS 111 online symptom checker. (please see link below) Contact 111 then if instructed. If you or others are unable to access this online service, then please call 111 (be aware they are experiencing a high volume of calls and you may be waiting some time before speaking to someone). https://111.nhs.uk/service/COVID-19/
Most importantly, if you think you may have coronavirus, stay inside and stay away from vulnerable people, especially those over 70.
If you have a new persistent cough, loss of smell or taste or a fever of over 37.8°c, then please follow the current advice which is to self isolate for 7 days. If you are unwell and concerned that you need medical help, please follow the steps above.
If you do have coronavirus type symptoms (fever or cough) please DO NOT to attend the surgery.
If you are unwell for other reasons, please call the normal surgery number and you will be triaged by phone and offered a face to face appointment if necessary. Please be assured that if we feel you need seeing by a Clinician this will still happen. However with immediate effect we will be switching all routine contact to telephone appointments only and we may have to postpone appointments which aren’t clinically necessary over the next few weeks. We have also temporarily cancelled our Friday walk in clinics. We very much appreciate your understanding during this time.
If you need to drop off prescriptions or other documents, please do so at the post box outside. Do not come to the reception hatch. We will be arranging for all prescriptions to be sent electronically where possible, and the pharmacy in Bishops Castle will collect prescriptions from the surgery on a daily basis.
You will also be able to order your medications online via our website. We have temporarily relaxed our requirements regarding bringing proof of identification into the surgery to enable as many people as possible to use the electronic prescription service.
Contacting the surgery through email
This email address can be used to order repeat medications, please make sure you include your full name, date of birth and which medication you require.
Please do not use this address to book appointments or to discuss medical issues. You can contact a GP online by using E-Consult, just click on the E-Consult banner on the home page.
Ear Irrigation during the COVID-19 Pandemic
We are not offering an Ear Irrigation service, we are sorry for any inconvenience this causes. The health and wellbeing of our staff is always a priority for us and as Ear Irrigation is classed as a high risk procedure, the decision has been taken to suspend this service to protect our clinical team.
An alternative procedure called Micro Suction is available through private providers.
Thank you once more for your patience and understanding at this time.
Primary & Emergency Dental Care During COVID-19
- All NHS dental practices have been instructed to stop providing routine dentistry; they have however instructed a triage for their patients during their NHS contractual opening hours.
- The triaging dentist within their practice must in first instance and wherever possible treat with advice, analgesia and antimicrobial means. Video triage is encouraged to support this.
- If these treatments fail or are not appropriate & the patient needs urgent dental care, the dentist can refer patients to one of the Urgent Dental Care Centres.
- NHS 111 have details of how patients access the Community Dental Service if they do not regularly attend an NHS dental practice, NHS111 will direct patients that usually attend a dentist to their dental practice for initial triage.
- All of the Shropshire Urgent Dental Centres are receiving referrals & providing Urgent Dental Care.
- Local dentists should not be directing patients to their GP practice for dental related problems.
We are pleased to announce that as of May 2017 we have become part of Our Health Partnership.
For more information please visit the Our Health Partnership website;
CQC report now in, see "Latest News" Link to CQC Report for Bishops Castle Medical Practice
Click here to book your appointments and prescriptions online
If you want to book an appointment when we are closed you can book using Patient Access, with Patient Access you can book an appointment on-line any time of the day or night.
You realise you need to reorder your medication and the surgery is shut, don't worry you can order your repeat medication on-line at Patient Access any time of the day or night.
Please register for this service by coming into the practice and asking the receptionist for a registration letter which will give you your unique registration details. You will need to bring in ID (e.g passport or Driving Licence)
The medical practice offers a Friday morning walk-in surgery from 9.00 - 11.00 am. Led by the nurse practitioner, who can diagnose and prescribe, deal with acute cases and recent medical issues such as coughs, ear, throat and urinary infections, breathing problems, asthma attacks and chest pains. No appointment is necessary, patients will be seen in the order in which they arrive at the practice and register for open surgery, unless the duty nurse feels a patient requires immediate attention. Patients arriving for the walk-in surgery AFTER 11.00 am will not be able to be seen that day.
Friends and Family Test
The friends and family test for patients is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. To participate in the survey please click onto the "Friend and Family test" link under "Have your Say" on the right hand menu.
Opening Hours and How to register
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
HealthcareTeam & Clinics and Services
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well-being whatever your medical condition.
Accountable Named GP
From the 1st April 2015, the practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP. This is an administrative exercise in order that patients can have a named responsible GP should they require them. Your named accountable GP will be the named doctor you are registered with. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information. If you need input from a variety of health professionals, then you can discuss these with the named GP if you wish. Alternatively you can discuss these with any of the other doctors. Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
There are reserved car parking spaces near to the exit door. Wheelchair access to the building is via a ramp at the exit door. A disabled patients’ WC is provided at ground floor level. We would be happy to consider any suggestions to improve access, just speak to the reception team.
Patient Participation Reporting
Please see Patient Participation report Patient Participation Reporting.doc
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts be sure to let us know via our feedback function. Comments and suggests are always a great way of helping us to continue to enhance the way we look after you. Click here to send us your feedback
(Site updated 02/07/2020)